Client: PTS (Post-och Telestyrelsen) / Digitalidag, 2024
Making Digitalidag's website accessible to all users
The mission
Digitalidag, part of the Swedish Post and Telecom Authority, is a national initiative aimed at promoting digital inclusion and competence. They needed to address identified accessibility issues and improve the user-friendliness of their website according to a accessibility report prepared by ETU.
The goal was to develop a new website that retained the existing functionality while significantly enhancing accessibility and ensuring compliance with accessibility requirements. This also included a review of new pages and elements to ensure they meet the requirements outlined in ETU's report.
My role
I served as Lead Product Designer, Accessibility Specialist, and Project Manager within an agile development team. Our collaboration involved close interaction with the client and third-party testing company, ETU.
The Approach
We adopted an iterative Design Thinking process, proceeding through the following phases:
1. Mobilize
In an initial workshop I facilitated with Digitalidag and PTS, we defined project goals, methodologies, and milestones. This included assessing the technical landscape and recommending a codebase using modern technologies to align with client needs.
2. Explore & Analyze
We systematically mapped out accessibility issues outlined in the ETU report. Using the Kanban method, we structured tasks, established workflow stages, and set efficiency limits on task completion. Regular meetings ensured transparency, facilitated ongoing adjustments, and optimized workflow to comprehensively address all identified accessibility concerns.
3. Idea generation & iteration
I identified the essential features and content to be migrated to the new website. I also proposed improvements to user flows to enhance overall usability. Through iterative design sessions, we developed and refined the design, incorporating feedback from the client and third-party testing company.
4. Building and testing
We developed the new website using modern technologies like Contentful CMS, React, TypeScript, and Next.js. We conducted thorough testing to ensure compliance with the report and maintained regular feedback loops with third-party testing company. This allowed us to address issues promptly, ensuring the final product was robust and fully accessible.
Outcome & Impact
The result is a fully accessible website with an intuitive event admin login interface, highly appreciated by editors. Additionally, we established a robust, accessible foundation and codebase for future enhancements, ensuring a sustainable and user-friendly digital presence for Digitalidag.
